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general terms and conditions

Our bank details:
Hotel Zentral
Raiffeisenkasse Prad am Stilfserjoch
IBAN IT66F 08183 58720 000300001708
SWIFT BIC: RZSBIT21027

Reservation and cancellation conditions
A reservation is only binding with a written confirmation. You can make advance payments online. We will be glad to confirm a room type but not the room number or the floor.

Cancellation conditions: At the latest 2 months before the booked arrival day the accommodation contract may be cancelled written by the guest without a cancellation fee. In case of later cancellation (less than 2 months before the booked arrival day) the guest is obliged to pay the following cancellation fees:
Cancellation up to 21 days before the arrival day: 25% of the total price;
Cancellation less than 21 days before the arrival day, no show or earlier departure: 70% of the total price;
The cancellation has to take place by written explanation and has to be in the hands of the landlord at the latest within the above-mentioned periods before the agreed arrival day.

Arrival/Departure
The room will be ready in the early afternoon about 2.30 p.m. On the departue day the room should be left at 10 a.m. Should you arrive later than 6 p.m. we would appreciate to be informed.

Pets
Pets have to be declared at the reservation because they are allowed just in some rooms. Pets aren’t allowed in the restaurant, in the cafe, in the garden and in the wellness area. We charge € 10,00/day/pet (without food).

Allergies
Please, ask for allergy-related food at the reservation. Our kitchen is equipped for that. We also offer anti-allergy beddings.

Payment
We accept cash, credit cards, EC, MasterCard, Visa (we don't accept Diners Club and American Express).

Trip cancellation insurance

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered. The cost is 5% of the booked price. More informatin and the possibility to take out insurance you will find on the following link:

Trip cancellation insurance